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Review Responses
From a Korean BBQ restaurant in Midtown Manhattan
Best Korean BBQ in NYC! The wagyu was incredible — perfectly marbled and cooked exactly how we asked. The banchan selection was generous and fresh. We ended up staying 3 hours because the food was that good. Already planning our next visit.
"Jason, we're so thrilled you had that experience — those 3 hours flew by for us too, watching you enjoy every bite! The wagyu is a team effort: our butcher selects each cut personally. We'd love to have you back to try the dry-aged beef we just started carrying. See you soon!"
— Manager, Hanuri BBQ
Great food — the short ribs were some of the best I've had. But the service was really slow on a Friday night. We waited 40 minutes just to order drinks. Kitchen was fine once we got through that, but it's tough on a busy night.
"Maria, thank you for the kind words about our short ribs — and I'm truly sorry about the wait on Friday. Friday nights are our busiest, and we've added two more servers to help with the flow. We'd love to have you back on a weeknight when it's calmer so the experience better reflects what we're capable of. Your next round of banchan is on us."
— Manager, Hanuri BBQ
Long wait, food was cold when it arrived. We asked twice for more dipping sauce and never got it. It's a shame because the meat quality looked great, but the whole experience felt rushed. Not sure I'd come back.
"David, I'm genuinely sorry about this experience — cold food and being ignored is exactly the opposite of what we want for our guests. This falls well short of our standard, and I've shared your feedback with the kitchen and front-of-house team so we can address it. We'd like to make this right for you: please reach out to us at the restaurant directly so we can arrange something. We can do better."
— Manager, Hanuri BBQ
Terrible experience. Rude staff, overcooked meat, and they charged us for water we didn't ask for. Someone needs to train these people properly. Very disappointing.
"Amanda, I'm so sorry — this is not the experience any guest deserves at Hanuri. The charges, the overcooked meat, and especially the way you were treated are completely unacceptable. I want to hear what happened so we can make this right and hold ourselves accountable. Please email us or stop by so we can address this directly. We're committed to doing better."
— Manager, Hanuri BBQ
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